County Communications Assistant Director



Job Details

County Communications Assistant Director
Employer

County of Santa Clara

Salary

$92,645.28 - $112,740.12 Annually

Location

San Jose, CA

Job Type

Full-Time

Job Number

03-B36-A

Department

Communications

Division

Administrative Services

Opening Date

09/26/2003

Description

Under direction, to assist in planning, organizing and directing the operation of the County Communications Department, and to assist in the formulation and implementation of administrative policies and procedures.

SUPPLEMENTAL QUESTIONS REQUIRED. APPLICATIONS WILL NOT BE ACCEPTED WITHOUT THE SUPPLEMENTAL QUESTIONNAIRE.

Employment Standards

  • Manages and directs the administrative, business and office management functions of the department which includes a staff of professional, technical and clerical personnel;

  • Manages recruitment, hiring, academy training, Emergency Medical Dispatch (EMD) training, Police Officer Standards and Training (P.O.S.T.) certification of all dispatch personnel;

  • Manages Computer Aided Dispatch (CAD) System, including system enhancements, data collection and verification, mapping, development and preparation of management reports, and investigation of complaints;

  • Coordinates all departmental training activities;

  • Identifies the need for, prepares drafts for Director’s approval and implements new policies and operating procedures;

  • Participates in administrative review and coordination of professional supervisory staff, making specific work assignments to subordinate division heads;

  • Reviews and approves requisitions for the purchase of major items and contracts for services;

  • Assists in coordinating communications activities with other County departments and contracting agencies;

  • Represents the department in discussions with other offices and agencies concerning administrative, business, and program specific services;

  • Reviews and prepares responses to correspondence;

  • Conducts public presentations related to department services;

  • Prepares, negotiates, implements, and administers contracts and/or MOU for services;

  • Responsible for the department’s budgetary and fiscal control programs and for the preparation of the annual budget;

  • Prepares comprehensive reports;

  • Performs other related tasks.

    • Physical Requirements

    Training and experience equivalent to completion of a Bachelor’s degree in Public Administration or a closely related field and three (3) years of responsible administrative and technical experience in planning, operation, and management of a government communications facilities.

    Sufficient administrative or business management experience including required qualifying experience in a managerial capacity that demonstrates the possession and direct application of the following knowledge and abilities:

    Knowledge of:

  • Principles, practices and techniques of a modern public and business administration, including organization, personnel management, and budgetary preparation and control;

  • Modern office methods, forms and equipment;

  • Operation of a public safety communications center or similar organization

  • Principles of management including training, directing, evaluation and supervising subordinates

  • Principles of management analysis and organizational design necessary to formulate and implement administrative policies;

  • General principles and applications of modern information systems.

    Ability to:

  • Plan, organize and direct a comprehensive administrative, business, and office management services program, developing and implementing new methods, policies and procedures;

  • Conduct and/or coordinate comprehensive studies and analyses of operational, fiscal and services delivery activities

  • Interpret and apply provisions of federal, state, and local legislation, rules, and regulations pertinent to the administration of department policies and programs;

  • Supervise and work with professional, technical, and clerical personnel, applying principles of personnel management and supervision;

  • Prepare clear, concise correspondence, reports and instructions;

  • Effectively represent the department on a variety of matters with other departments and agencies;

  • Act as a liaison to, advise and/or resolve differences with other department, agencies, private agencies, and the public;

  • Establish and maintain effective working relationships with government officials, the media and the community;

  • Investigate and analyze administrative problems and implement effective solutions;

  • Speak effectively before groups;

  • Work irregular hours, work within a secured facility and be subject to call 24 hours a day.

    • Click here to see complete Union Contract for more information.

    There are a wide variety of benefits available to County of Santa Clara employees. These benefits include: health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care, dependent care assistance program, an employee assistance program, and a deferred compensation program.

    The County pays 100% of the single premium for all health plan options and 100% of the family rate for our HMO options for all full-time employees. There is a biweekly cost for family coverage for our Point Of Service plan for full-time employees. In addition, the County pays 100% of the premium for both dental plan options, for the vision plan premium and for the basic life insurance plan. Premiums deductions for part-time employees are prorated based on hours worked each pay period.

    MEDICAL INSURANCE

    The County offers several medical plans to all full-time and part-time employees working at least 50%. Currently, the County offers Kaiser Permanente and Valley Health Plan (HMOs) and HealthNet (POS). Co-payments vary by plan and is based on where care is accessed.

    Kaiser

    $5.00 Office Visit, $5.00 for 100 day supply prescription drugs, $5.00 emergency room visit

    Valley Health

    $0.00 co-payments except for $10.00 for chiropractic services

    HealthNet

    Co-payments and deductibles vary depending on where care is accessed in network or out-of-network

    DENTAL INSURANCE

    The County offers two comprehensive dental plans for employees and their eligible dependents.

    Delta Dental

    This plan covers 75% of routine and preventative care up to $2,000 per member per calendar year when services are obtained through a Delta Dental Provider. Orthodontic benefit plan covers 60% up to $2,000 lifetime maximum.

    Pacific Union Dental

    This plan has no annual maximum benefit and no deductible. There are some small co-payments for certain procedures. Employees must go to any Pacific Union Dental participating dentist. Orthodontic benefit plan pays all but $1,150.

    VISION INSURANCE

    The County of Santa Clara provides vision insurance through Vision Service Plan.

    Vision Insurance Plan

    This plan provides an annual eye exam and lenses/contacts for employees and their eligible dependents with a $20 co-pay and new frames every 24 months with a $20 co-pay.

    HOLIDAY/VACATION/SICK ACCRUALS

    The County offers 11 paid holidays per year. Vacation and sick time is accrued on an hourly basis based on the vacation schedule for your particular bargaining unit.

    LIFE INSURANCE

    The County of Santa Clara provides a basic life insurance plan for all eligible employees. The coverage amount is $25,000. The County pays 100% of the cost for full-time coded employees. Part-time employees pay a prorated amount based on hours worked each pay period.

    FLEXIBLE SPENDING ACCOUNT

    The County offers a Flexible Spending Account (FSA) that allows employees to set aside up to $1,500 annually, on a pre-tax basis via payroll deductions, to pay for eligible medical, dental, or vision expenses not covered by the benefit plans. This program is regulated by the IRS (IRC 125) and run on a calendar year basis. Open enrollment is held annually.

    DEPENDENT CARE ASSISTANCE PROGRAM

    The County offers a Dependent Care Assistance Program that allows employees to set aside up to $5,000 annually, on a pre-tax basis via payroll deductions, to pay eligible dependent care expenses. This program is regulated by the IRS (IRC 125) and run on a calendar year basis. Open enrollments are held annually.

    RETIREMENT INFORMATION

    The County of Santa Clara participates in the Public Employees’ Retirement System (PERS).

    Public Employees’ Retirement System 800-352-2238

    The County pays 100% of the employer share and, in most cases, pays and reports 100% of the value of the employee share as special for the purpose of retirement benefit calculations. The County’s portion for contribution of the employee rate is determined by bargaining unit agreements.

    The retirement programs are:

    2% at 55 – Miscellaneous employees

    3% at 50 – Safety

    DEFERRED COMPENSATION

    The County has a contract with I.C.M.A. Retirement Corporation, which offers a variety of FDIC insured products as well as mutual funds and other types of investment vehicles.

    I.C.M.A. 800-735-7202 x4910

    An employee may elect up to 85% of their biweekly pay to be deducted from their paycheck. This contribution is deducted from gross wages prior to paying federal and state taxes. The annual maximum contribution beginning with calendar year 2002 is $11,000 and will increase each calendar year in $1,000 increments up to a maximum of $15,000 annually.

    EMPLOYEE ASSISTANCE PROGRAM

    The County provides Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in a variety of areas such as, legal matters, marriage/family counseling, substance abuse, stress relief, and child care referrals. The EAP provides up to 5 counseling sessions per incident for employee and/or eligible dependents per fiscal year.

    01
    Describe your experience and education with the administration, operations and technical systems of a consolidated public safety 911 Communications Department.
    02
    Describe the challenges currently faced by public safety communications departments in the current financial down turn. Detail your ideas on how expenditure and revenue gaps can be closed while maintaining service levels.
    03
    Describe your understanding of the technical trends in public safety communications including radio interoperability and wireless 911 issues.

    * Required Question

    Employer
    County of Santa Clara
    Address
    70 W. Hedding Street
    Lower Level,
    San Jose, California, 95110
    Phone
    (408) 299-5830
    Website
    http://www.sccjobs.org/

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