CLINICS MANAGER (OPEN AND PROMOTIONAL)



Job Details

CLINICS MANAGER (OPEN AND PROMOTIONAL)
Employer

County of San Mateo

Salary

$77,075.86 - $96,360.42 Annually

Location

San Mateo, CA

Job Type

Full-Time

Job Number

D036C

Department

San Mateo Medical Center

Opening Date

09/19/2003

Description

San Mateo Medical Center

The San Mateo Medical Center, under the direction of Nancy Steiger, Chief Executive Officer, includes a 133-bed licensed acute care hospital with an additional 64-bed skilled nursing unit and community health clinics in 12 sites throughout the County. Additionally, the Medical Center has just recently taken over a 280-bed community based skilled nursing facility in the city of Burlingame. The total budget for the Medical Center is $157 million annually.

The Clinics provide a full range of primary care and specialty outpatient services which see a combined 200,000 patient visits annually. The Clinics are grouped regionally: South County includes Fair Oaks Family Health Center, Willow Clinic, Belle Haven Clinic, Redwood City Youth Health Center and one school-based clinic in Redwood City; Central County includes 39th Avenue Clinics, 39th Avenue Specialty Clinics located in San Mateo and Coastside Clinic located in Half Moon Bay; and North County includes South San Francisco Health Center, Daly City Youth Health Center and North County Health Center located in Daly City.

The Position

The Clinics Manager reports to the Medical Director of Ambulatory and Medical Services and plans, coordinates, directs, manages, supervises and evaluates the full range of programs and services offered at community based health clinics; recommends, develops, implements and evaluates goals, objectives, policies and procedures related to clinics; provides leadership and coordination to community groups, public and private agencies, advisory boards and volunteers in planning and implementing clinic services; and provides highly complex staff support to senior level management. The Clinics Manager also exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service providers.

The current recruitment is for the 39th Avenue Clinics. The Clinic Manager will oversee either the Primary Care, Pediatric and OB/GYN clinics or the Medical Specialty and Surgical Specialty clinics.

Key Job Duties

  • Plan, direct, monitor, coordinate and evaluate the operations and service delivery programs of a regional health clinic or clinics, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
  • Direct, coordinate and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community health care needs.
  • Assess the quality of patient care; develop and generate community support for changes or enhancements to service delivery methods; advocate for patients with medical staff to ensure appropriate care is provided.
  • Monitor census/patient flow and project future patient care demands; develop staffing schedules and assignments to provide the necessary level and type of care.
  • Develop, present and advocate for clinic funding; administer and monitor the approved budget to ensure the accomplishment of clinic care objectives within budget restrictions.
  • Act as liaison between senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
  • Maintain an effective working relationship with a variety of public and private organizations, including other San Mateo Medical Center staff, County departments and agencies.
  • Consult with other program managers on relevant program issues; develop alternative strategies for dealing with community health needs and assist in the implementation of solutions as necessary.
  • Act as advocate and spokesperson in the community in support of programs and services; interpret, explain and direct the enforcement of community health-related standards, codes and regulations.
  • Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues.
  • Prepare a wide variety of detailed written reports, policies, procedures and contracts.
  • Perform related duties as assigned.

Ideal Candidate

The ideal candidates will possess the following qualities:

  • Knowledge of principles and practices of public administration and program management, including planning, implementation, evaluation and reporting.
  • Understand and put into practice current principles and methods of outpatient health service delivery, including effective quality assurance/utilization management, current trends in education, research, treatment and prevention.
  • Familiar with laws, codes and regulations governing community health care and knowledge of county, state and federal legislative developments applicable to contemporary health issues.
  • Ability to develop, implement and maintain systems and programs related to budget that improve the financial reliability of the organization.
  • Awareness of community resources and public/private services and funding sources.
  • Ability to identify and analyze complex community health issues and problems.
  • Successfully plan, organize and coordinate health care programs and services to meet community needs and improve the satisfaction of patients, employees and physicians.
  • Ability to integrate a variety of activities and services to achieve program goals, objectives and priorities.
  • Apply principles and techniques of community organizations.
  • Effectively speak to diverse audiences, including clinical, professional, civic and citizen groups.
  • Ability to develop and maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.

  • Ability to prepare complex and detailed written reports, program policies, procedures and contracts.
  • Skill in developing effective human resources systems and programs, including training staff and coordinating activities of contractors, volunteer groups and staff.

The Mission Statement

Mission

To open doors to excellence in healthcare.

Vision

The vision of the San Mateo Medical Center is to be recognized as the best public health hospital and clinic system.

Values

Service: The purpose and focus of all we do is to serve: our patients, our community and each other.

Dignity: We respect each other and those we serve.

Integrity: We are honest and accountable in all that we do.

Innovation: We are proactive and responsive to an ever-changing environment.

Excellence: We aspire to be the best at what we do.

Qualifications

Candidates must have the knowledge and skills necessary to perform the role identified in the description of the position. A typical way to qualify is three years of administrative or managerial experience in a health care delivery, social or community services organization, including significant responsibility for one or more of the following: program and budget development, program service delivery, funding, utilization, coordination of community resources or program evaluation.

Application/Examination

Anyone may apply. San Mateo County and San Mateo County Superior Court employees receive preference points. All application materials (resume and responses to the supplemental questions) must be received by Employee and Public Services.

This recruitment has been extended beyond the original final filing date. Apply immediately. The recruitment is open on a continuous basis and a selection may be made at any time within the process. The final filing date will be posted 5 days in advance in the Employee and Public Services Department of the County.

To receive a complete application packet contact Employee and Public Services at (650) 363-4343.

San Mateo County is building a diverse work force and encourages resumes, including Social Security Number (SSN will only be used for tracking purposes in our automated system) from candidates who will contribute to our diversity. NOTE: The list generated from this recruitment may be utilized to fill future vacancies.

Please submit resume and responses to supplemental questions to:

San Mateo County Employee and Public Services Department

455 County Center, 1st Floor

Redwood City, CA 94063

Phone: (650) 363-4343

Staff Recruiter: Yvonne Alvidrez

Phone: 650-363-4335

Email: yalvidrez@co.sanmateo.ca.us

Analyst: Yvonne Alvidrez (091903)

(Clinics Manager D036)

Paid Time Off

Holidays

There are 12 holidays per year. There are 11 fixed holidays:

· New Year's Day – January 1st

· Martin Luther King Jr's Birthday – the third Monday in January

· President’s Day – the third Monday in February

· Memorial Day – the last Monday in May

· Independence Day – July 4th

· Labor Day – the first Monday in September

· Columbus Day – the second Monday in October

· Veterans Day – November 11th

· Thanksgiving Day – the fourth Thursday in November

· The Friday after Thanksgiving Day

· Christmas Day – December 25th

Additionally, on February 12th of each year every employee receives a floating holiday that can be used at any time in the future.

Vacation Time

Employees receive vacation time based on years of service as follows:

0 - 5 years 13 days per year

5 - 10 years 16 days per year

10 - 15 years 19 days per year

15 - 20 years 21 days per year

20 - 25 years 22 days per year

25+ years 24 days per year

You can accrue up to two times your annual accrual rate.

Sick Leave

Employees receive 12 days of sick leave per year. There is no limit to the amount of sick leave you can accrue.

Additional Paid Time Off

Employees accrue 130 hours per year. This time can be taken as time off, or can be cashed out (50% of the balance) once a year.

Insurance

The County offers its employees one of the finest and most comprehensive health benefits programs available in the workplace today.

Health Coverage

The County offers a choice of Aetna, Blue Shield or Kaiser Health Coverage. County and employee contributions depend on the plan selected and the number of dependents.

Domestic partners (either sex) are covered by the health plans. Additionally, young adult dependents can be covered up to 30 years of age.

Dental Coverage

The County offers a self funded plan through Blue Shield/Dental Benefits Provider and Delta Dental coverage. The County pays 90% of the insurance premium for the coverage.

Both plans provide coverage for domestic partners (either sex) and for young adult dependents up to 30 years of age.

Vision Insurance

The County offers fully paid vision insurance to all employees. The plan provides coverage for domestic partners (either sex) and for young adult dependents to the age of 30.

Life Insurance

The County provides $50,000 in term life insurance coverage.

Employees may also purchase additional term life insurance to a maximum of $250,000 for the employee, $125,000 for spouses and $10,000 for dependents.

Pension and Savings Programs

Retirement

The County offers two retirement plan options for new employees. Benefits vary by plan selected, years of service and age at retirement. The employee contribution to the retirement system is paid for by the County.

Social Security

Employees are covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

Deferred Compensation

The County offers Deferred Compensation benefits through Hartford and National Deferred for employees to voluntarily set aside a portion of their salary to be invested for payment at a later date upon termination or retirement. Neither the deferred amount nor earnings on the investments are subject to current federal or state income taxes. Taxes become payable when deferred income plus earnings are distributed to you, presumably during retirement when you are in a lower income tax bracket. Employees may enroll at any time during the year.

Credit Union

Employees are eligible to join the County Credit Union which offers savings options, loans and a variety of banking services.

Personal and Family

The County is committed to assisting you in providing for your family and dependents. A variety of programs are available to you.

Child Care

The County has a child care center in Redwood City and co-sponsors a child care center in Daly City. First access to the Redwood City center is for County employees. Scholarships are offered at both centers.

Additionally, the County has a child care referral service.

Dependent Care

The County offers a dependent care assistance plan - DCAP - called Care$hares. At your choice Care$hares gives you the opportunity to pay for your eligible dependent care expenses with your pre-tax dollars.

Employee Assistance Program

The Employee Assistance Program offers access to confidential counseling and referral services to assist you or members of your family in handling problems related to work, personal relationships, finances, drug and alcohol problems, or other life concerns. Eligible family members include spouse, domestic partner and young adult dependents to age 30.

Catastrophic Leave Program

The Catastrophic Leave Policy assists employees who have exhausted paid time credits due to a serious or catastrophic illness, injury or condition of the employee or his/her extended family. This program allows other employees to make grants of time to that employee so that s/he can remain in a paid status for a longer period of time, thus partially ameliorating the financial impact of the illness, injury or condition.

Short Term Disability Program

The County provides a Short Term Disability program that pays $95 per week. Benefits are paid in addition to any sick leave or other compensation.

Long Term Disability Program

The County pays for a Long Term Disability Insurance program. The LTD program will pay up to two-thirds of your salary, to a maximum of $2,400 per month, minus any amount paid by another group disability plan.

Other Programs

Tuition Reimbursement

The County provides a tuition reimbursement program that will repay employees for up to $438 per course successfully completed.

Voluntary Time Off

The County provides flexible working hours for County employees through the Voluntary Time Office program. Employees can reduce their time at work by up to 20% while maintaining full time status for most County benefits. Time off can be used to reduce the work day or work week or can be taken in longer blocks of time.

Telecommuting

Many employees are able to perform many of their duties away from the office and at home. The County supports these employees by providing telecommuting assistance.

Commuter Assistance

To assist employees getting to and from work, the County offers a number of commuter assistance programs including van-pools, train and bus subsidies and other programs.

Free Parking

The County provides free employee parking at all work sites.

Employee Training and Development Programs

The County offers extensive employee training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

Health and Fitness Programs

The County offers an extensive Health and Fitness Program designed to promote your health and well-being through a variety of health, fitness and educational programs. Many programs are offered on County time at little or no cost to you. The following is a list of programs and services that are typically offered during the year:

Preventive Health Services

· Body Fat Check-Up

· BONECheck Program

· FITCheck Program

· HEALTHCheck Program

· Flu Clinics

· Prostate Cancer Screening Projects

Productivity Enhancement and Wellness Services

· Complementary & Alternative Medicine Seminars

· Ergonomic, Health & Safety Issues of Working with Computers

· Exercise Classes

· Healthier Back Classes

· Noon-time lectures & Healthy Cooking Demonstrations

· PEP-Talks

Health Improvement & Risk Reduction Services

· Asthma Self-Management Course

· D.A.S.H. Diet: Strategies for Managing your High Blood Pressure

· Fitness after Fifty: Keeping your Heart, Bones & Muscles Strong & Healthy

· Health Risk Reduction Reimbursement Program

· “Health in Motion” Fitness Incentive Program

· Living & Working with Diabetes

· Managing Menopause

· Osteoporosis Prevention

· Stanford HEART Program

· "Weight Watchers at Work" Classes

· You CAN Control Your Cholesterol

Work/Life/Family Programs

· Corporate Lactation Program: Breastpump Loaner Program for New Moms

· What to Expect When You’re Expecting: A Prenatal Health Program for Expectant Moms & Dads

· What to Expect After Baby Comes Home: Infant Care, Baby Benefits & County Programs for New Parents

Special Services and Projects

· American Heart Walk

· Bowling Tournament

· “County Cup” Employee Soccer Tournament

· Employee Health & Benefits Fair

· Great American Smokeout

· Health Club Information and Discounts

· T.G.A.F. (Thank Goodness It's Alcohol-Free) Holiday Happy Hours

· Volleyball Tournament

· “World Series of Softball” Tournament

01
Describe how your background has prepared you for the position of Clinics Manager. Include your titles, the types and number of staff you supervised.
02
Describe your experience preparing, administering, and monitoring an operating budget for a healthcare organization. Be specific regarding your role.
03
Describe a project you managed or played a key role in that improved revenue/reimbursement or clinic operations. Be specific regarding your role.
04
Describe your experience working with underserved populations. Include the measures you have taken to maximize patient satisfaction. Be specific regarding your role.

* Required Question

Employer
County of San Mateo
Address
455 County Center

Redwood City, California, 94063-1663
Phone
(650) 363-4343