CLINICS MANAGER (OPEN AND PROMOTIONAL)

San Mateo Medical Center

The San Mateo Medical Center, under the direction of Nancy Steiger, Chief Executive Officer, includes a 133-bed licensed acute care hospital with an additional 64-bed skilled nursing unit and community health clinics in 12 sites throughout the County. Additionally, the Medical Center has just recently taken over a 280-bed community based skilled nursing facility in the city of Burlingame. The total budget for the Medical Center is $157 million annually.

The Clinics provide a full range of primary care and specialty outpatient services which see a combined 200,000 patient visits annually. The Clinics are grouped regionally: South County includes Fair Oaks Family Health Center, Willow Clinic, Belle Haven Clinic, Redwood City Youth Health Center and one school-based clinic in Redwood City; Central County includes 39th Avenue Clinics, 39th Avenue Specialty Clinics located in San Mateo and Coastside Clinic located in Half Moon Bay; and North County includes South San Francisco Health Center, Daly City Youth Health Center and North County Health Center located in Daly City.

The Position

The Clinics Manager reports to the Medical Director of Ambulatory and Medical Services and plans, coordinates, directs, manages, supervises and evaluates the full range of programs and services offered at community based health clinics; recommends, develops, implements and evaluates goals, objectives, policies and procedures related to clinics; provides leadership and coordination to community groups, public and private agencies, advisory boards and volunteers in planning and implementing clinic services; and provides highly complex staff support to senior level management. The Clinics Manager also exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service providers.

The current recruitment is for the 39th Avenue Clinics. The Clinic Manager will oversee either the Primary Care, Pediatric and OB/GYN clinics or the Medical Specialty and Surgical Specialty clinics.

Key Job Duties

• Plan, direct, monitor, coordinate and evaluate the operations and service delivery programs of a regional health clinic or clinics, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
• Direct, coordinate and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community health care needs.
• Assess the quality of patient care; develop and generate community support for changes or enhancements to service delivery methods; advocate for patients with medical staff to ensure appropriate care is provided.
• Monitor census/patient flow and project future patient care demands; develop staffing schedules and assignments to provide the necessary level and type of care.
• Develop, present and advocate for clinic funding; administer and monitor the approved budget to ensure the accomplishment of clinic care objectives within budget restrictions.
• Act as liaison between senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
• Maintain an effective working relationship with a variety of public and private organizations, including other San Mateo Medical Center staff, County departments and agencies.
• Consult with other program managers on relevant program issues; develop alternative strategies for dealing with community health needs and assist in the implementation of solutions as necessary.
• Act as advocate and spokesperson in the community in support of programs and services; interpret, explain and direct the enforcement of community health-related standards, codes and regulations.
• Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues.
• Prepare a wide variety of detailed written reports, policies, procedures and contracts.
• Perform related duties as assigned.

Ideal Candidate

The ideal candidates will possess the following qualities:

• Knowledge of principles and practices of public administration and program management, including planning, implementation, evaluation and reporting.
• Understand and put into practice current principles and methods of outpatient health service delivery, including effective quality assurance/utilization management, current trends in education, research, treatment and prevention.
• Familiar with laws, codes and regulations governing community health care and knowledge of county, state and federal legislative developments applicable to contemporary health issues.
• Ability to develop, implement and maintain systems and programs related to budget that improve the financial reliability of the organization.
• Awareness of community resources and public/private services and funding sources.
• Ability to identify and analyze complex community health issues and problems.
• Successfully plan, organize and coordinate health care programs and services to meet community needs and improve the satisfaction of patients, employees and physicians.
• Ability to integrate a variety of activities and services to achieve program goals, objectives and priorities.
• Apply principles and techniques of community organizations.
• Effectively speak to diverse audiences, including clinical, professional, civic and citizen groups.
• Ability to develop and maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.

• Ability to prepare complex and detailed written reports, program policies, procedures and contracts.
• Skill in developing effective human resources systems and programs, including training staff and coordinating activities of contractors, volunteer groups and staff.

The Mission Statement

Mission

To open doors to excellence in healthcare.

Vision

The vision of the San Mateo Medical Center is to be recognized as the best public health hospital and clinic system.

Values

Service: The purpose and focus of all we do is to serve: our patients, our community and each other.

Dignity: We respect each other and those we serve.

Integrity: We are honest and accountable in all that we do.

Innovation: We are proactive and responsive to an ever-changing environment.

Excellence: We aspire to be the best at what we do.

Candidates must have the knowledge and skills necessary to perform the role identified in the description of the position. A typical way to qualify is three years of administrative or managerial experience in a health care delivery, social or community services organization, including significant responsibility for one or more of the following: program and budget development, program service delivery, funding, utilization, coordination of community resources or program evaluation.

Anyone may apply. San Mateo County and San Mateo County Superior Court employees receive preference points. All application materials (resume and responses to the supplemental questions) must be received by Employee and Public Services.

This recruitment has been extended beyond the original final filing date. Apply immediately. The recruitment is open on a continuous basis and a selection may be made at any time within the process. The final filing date will be posted 5 days in advance in the Employee and Public Services Department of the County.

To receive a complete application packet contact Employee and Public Services at (650) 363-4343.

San Mateo County is building a diverse work force and encourages resumes, including Social Security Number (SSN will only be used for tracking purposes in our automated system) from candidates who will contribute to our diversity. NOTE: The list generated from this recruitment may be utilized to fill future vacancies.

Please submit resume and responses to supplemental questions to:

(Clinics Manager D036)