Helpdesk Support



Job Details

Helpdesk Support
Employer

Los Angeles County Development Authority

Salary

$3,608.09 - $4,926.49 Monthly

Location

Coral, CA

Job Type

Contract

Job Number

1000016

Department

Administrative Services

Opening Date

05/21/2010

Closing Date

Continuous

Description

Essential Job Duties

Under direct supervision, performs a variety of specialized and technical assignments related to the daily administration of the User Help Desk. Provides quality customer service to all users through the Help Desk. Responds promptly to Help Desk calls and written requests for assistance. Logs and assigns work orders accurately and promptly. Identifies and solves computer hardware & software problems on the phone. Analyzes user problems and make suggestions for prevention of future problems. Reviews data daily on open and overdue tickets and brings problems to attention of supervisor. Produces weekly and monthly summary reports and distributes them upon request. Will perform other related duties as assigned. Regular attendance is an essential job function.

Desirable Qualifications

Education and/or related experience equivalent to graduation from a four-year college and university in Computer Science, Information Systems, Computer Engineering or a related field. Experience working with and troubleshooting Windows XP & Windows 2000, Microsoft Office including Microsoft Word, Excel, PowerPoint, Access, Outlook 2000, XP & 2003 and computer hardware. A+ Certification is highly recommended, but not required.

The position requires excellent organizational, analytical and problem solving skills, including the ability to communicate solutions to users at all skill levels. Excellent documentation skills for recording the history of problem resolutions and product features are also required. Demonstrated ability to establish effective working relationships with users, vendors, peers, and management. Ability to independently troubleshoot technical problems is essential. 

Possession of a valid California driver's license, a satisfactory driving record and a reliable insured vehicle are required. This is a grant-funded position. Continuation of employment is dependent upon continued funding.

Division management will establish and implement screening criteria to comparatively and fairly evaluate the qualifications of all applicants, based on the application materials submitted and the needs of the Division.  Only those applicants whose qualifications most closely meet the needs of the Division will be invited for an interview appraisal. Those applicants who do not complete the application form may be disqualified.

Supplemental Questionnaire

This questionnaire will assist the Human Resources Office in evaluating your qualifications for the position of Helpdesk Operator. Applications submitted without the supplemental questionnaire will not receive further consideration in the recruitment process. Please answer each question as clearly and concisely as possible; please add additional pages to answer the questions.

Non Benefits Eligible

01
Why have you chosen Helpdesk as a career?
02
Describe your overall experience in helpdesk. What does excellent customer service mean to you? What are your strengths and weaknesses in helpdesk and customer service?
03
Besides your daily helpdesk duties, describe other projects/tasks you were responsible for?
04
Describe a highly stressful interaction you have had with a caller. How did you react?
05
Describe your first level troubleshooting skills as a helpdesk technician

* Required Question

Employer
Los Angeles County Development Authority
Address
700 W Main Street

Alhambra, California, 91801
Phone
626-586-1687
323-890-7019

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