Los Angeles County Development Authority
Helpdesk Support
$20.82 - $28.42 Hourly
$3,608.09 - $4,926.49 Monthly
Coral, CA
Contract
1000016
Administrative Services
05/21/2010
Continuous
$20.82 - $28.42 Hourly
$3,608.09 - $4,926.49 Monthly
Coral, CA
Contract
1000016
Administrative Services
05/21/2010
Continuous
Description
Essential Job Duties
- Under direct supervision, performs a variety of specialized and technical assignments related to the daily administration of the User Help Desk. Provides quality customer service to all users through the Help Desk. Responds promptly to Help Desk calls and written requests for assistance. Logs and assigns work orders accurately and promptly. Identifies and solves computer hardware & software problems on the phone. Analyzes user problems and make suggestions for prevention of future problems. Reviews data daily on open and overdue tickets and brings problems to attention of supervisor. Produces weekly and monthly summary reports and distributes them upon request. Will perform other related duties as assigned. Regular attendance is an essential job function.
Desirable Qualifications
- Education and/or related experience equivalent to graduation from a four-year college and university in Computer Science, Information Systems, Computer Engineering or a related field. Experience working with and troubleshooting Windows XP & Windows 2000, Microsoft Office including Microsoft Word, Excel, PowerPoint, Access, Outlook 2000, XP & 2003 and computer hardware. A+ Certification is highly recommended, but not required.
The position requires excellent organizational, analytical and problem solving skills, including the ability to communicate solutions to users at all skill levels. Excellent documentation skills for recording the history of problem resolutions and product features are also required. Demonstrated ability to establish effective working relationships with users, vendors, peers, and management. Ability to independently troubleshoot technical problems is essential.
Possession of a valid California driver's license, a satisfactory driving record and a reliable insured vehicle are required. This is a grant-funded position. Continuation of employment is dependent upon continued funding.
Division management will establish and implement screening criteria to comparatively and fairly evaluate the qualifications of all applicants, based on the application materials submitted and the needs of the Division. Only those applicants whose qualifications most closely meet the needs of the Division will be invited for an interview appraisal. Those applicants who do not complete the application form may be disqualified.
Supplemental Questionnaire
- This questionnaire will assist the Human Resources Office in evaluating your qualifications for the position of Helpdesk Operator. Applications submitted without the supplemental questionnaire will not receive further consideration in the recruitment process. Please answer each question as clearly and concisely as possible; please add additional pages to answer the questions.
- Employer
- Los Angeles County Development Authority
- Phone
-
626-586-1687
323-890-7019 - Website
- http://www.lacdc.org
- Address
-
700 W Main Street
Alhambra, California, 91801
- Employer
- Los Angeles County Development Authority
- Phone
- 626-586-1687
- Website
- http://www.lacdc.org
- Address
-
700 W Main Street
Alhambra, California, 91801
- Helpdesk Support Supplemental Questionnaire
- * QUESTION 1
- Why have you chosen Helpdesk as a career?
- * QUESTION 2
- Describe your overall experience in helpdesk. What does excellent customer service mean to you? What are your strengths and weaknesses in helpdesk and customer service?
- * QUESTION 3
- Besides your daily helpdesk duties, describe other projects/tasks you were responsible for?
- * QUESTION 4
- Describe a highly stressful interaction you have had with a caller. How did you react?
- * QUESTION 5
- Describe your first level troubleshooting skills as a helpdesk technician
- * Required Question