QTP - GJ.COM - DONOTCHANGE - H

BASIC FUNCTION:
To participate with teams of Department of Information Services staff and client department personnel to provide support and administration of county-wide technical infrastructure components, including the county data network and centralized servers.  Install, troubleshoot, maintain, and modify server hardware, server-based software, server-based operating systems, and data network service hardware and software; provide input regarding hardware and software additions and changes; and perform related duties as assigned.  Work performed in this class will either focus on network services (data networking), or systems administration and applications (servers), or security administration or enterprise platform solutions (eg, Office 365).
 
(This is the intermediate level class in the Information Services Technical Services Specialist class series.  Work at this level is assigned and employee works considerably more independently than at the Specialist 1 entry level.  Work at this level provides the opportunity to refine the knowledge, skills and abilities gained through education and prior experience in order to develop the proficiency required for advancement to the full-performance level in the series.  Supervisory assessment of the relative level of complexity of tasks may be a consideration in assigning work to employees in this class.  Project assignments will tend to be broader in focus and larger in scale or impact than entry-level assignments and/or involve more advanced systems, applications, and security administration and/or data networking support functions.)
 
EXAMPLES OF WORK PERFORMED:

1.  
   
   
   
   
   Assist with the installation, maintenance, and administration of basic server operating systems and data network services, applications and security.  Additional responsibilities in either networkrelated or server-related support areas may be performed.
2. Assist technical staff and departmental customers with entry-level server or network-based problems and respond to and resolve customer technical problems regarding equipment, operating and security systems, applications or network related software.
3. On a limited basis, provide individual instruction to both technical staff and departmental customers, as needed on the use of equipment and software, and on server and data network infrastructure features.
4. With guidance, oversee the operation of server or network-based software, applications, securities and services dealing with the overall server operating system. 
5. Respond to technical emergencies as needed in assigned area.

1. Responsible for the installation, maintenance, and administration of networking and related hardware including wiring, fiber optics, leased lines, routers, switches, hubs and repeaters. Responsibility in network-related areas such as network device software, network security or miscellaneous network service functions.  
2. Analyze departmental data network connection needs by conducting walk-through and installation of networkcabling for connection of PCs, printers, and other networked devices.   
3. Consult with and coordinate the work of electrical contractors to install network cabling.
4. Install and maintain, or assist more experienced staff with support of network and telecommunications hardware devices such as routers, switches, bridges, firewalls, gateways, repeaters, wireless LAN, CSUs/DSUs, and their associated connectors to the county’s data and/or voice network cabling.  
5. Assist with the configuration of software settings on data network and/or telecommunications devices as necessary.

1. Create and maintain documentation and schematics of the county’s network and/or telecommunications equipment and facilities.
2. Program, analyze and resolve problems related to the data wired or wireless networks and/or telecommunications systems.
3. Meet with network and/or telecommunications service users, to access current systems, determine needs and perform upgrades and installations, or coordinate with vendors.
4. Coordinate telecom and/or networking moves with additions or changes, maintain and document an inventory of devices and cabling, along with their location within the network. 
5. Maintain and document an inventory of devices, cabling and their location within the network.