PROGRAM MANAGER (OPEN)

PROGRAM MANAGER

Ron Robinson Senior Care Center

Position Overview

The Program Manager, under general direction of the Medical Director of Outpatient Services, will plan, organize, direct and coordinate the operation of the Ron Robinson Senior Care Center. Working with the Supervising Physician, the Program Manager will provide administrative leadership to develop, implement and monitor goals and objectives for program services. The Program Manager will also coordinate the activities of a Community Advisory Committee for the Center and may also oversee the operation of multiple sites in the County operating under the general umbrella of the Ron Robinson Senior Care Center.

Key Job Duties

-Plan, direct, monitor, coordinate and evaluate the operations and service delivery programs for the Center, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.

-Direct, coordinate and participate in the development and implementation of program goals, objectives, policies, procedures and priorities based on older adult health care needs in the community; participate in long range planning for the program.

-Coordinate the work of a task force to act as a steering committee and planning team.

-Monitor census/patient flow and project future patient care demands; develop staffing schedules and assignments to provide the necessary level and type of care.

-Develop, present and advocate for clinic funding; administer and monitor the approved budget to ensure the accomplishment of program care objectives within budget restrictions.

-Assess the quality of program services; develop, market and generate community support for changes or enhancements to service delivery methods.

-Select, supervise, train and evaluate professional, technical and office support staff.

-Maintain an effective working relationship with a variety of public and private organizations, including other Medical Center staff, County departments, and community organizations and agencies.

Ideal Candidate

-We seek applicants with an enthusiasm for and dedication to public service. The ideal candidate will possess the following qualities:

-Knowledge of the principles and practices of public administration and program management, including planning, implementation, evaluation and reporting.

-Knowledge of current trends in healthcare policy; laws, codes and regulations governing community healthcare facilities, including hospital accreditation and continuing quality improvement standards.

-Skill to organize, direct, coordinate and evaluate the operations of a program offering inpatient and outpatient healthcare services; ability to work comfortably in new situations.

-Knowledge of funding sources and reimbursement options, particularly Medicare and Medi-Cal health insurance.

-Ability to analyze problems accurately, develop recommendations and take appropriate action to resolve them.

-Ability to act as liaison between senior level management, advisory boards, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.

-Awareness of community resources and public/private services; skill to act as an advocate and spokesperson in the community and organization in support of geriatric or adult healthcare programs and services; ability to build partnerships with others.

-Skill to establish and maintain effective working relationships with other staff, build a cohesive team while appreciating cultural and community diversity, and train staff and coordinate activities of contractors, volunteer groups and staff.

-Skill to prepare complex and detailed written reports, budgets, grants, procedures and contracts.

Qualifications

-Education equivalent to a Bachelor's degree with major coursework in Health or Public Administration.

-Experience equivalent to three years of increasingly responsible administrative work in the management of geriatric or senior social services, support, ambulatory or general administrative services in an accredited healthcare or social services institution.

Goals & Challenges

-Manage the Center's program development and implementation process.

-Promote community relations and create a marketing plan for the program.

-Work with medical care management staff to develop service policies and procedures.

-Assist with the recruitment and selection of program staff.

San Mateo Medical Center

invites interest in the new

Ron Robinson

Senior Care Center

Ron Robinson Senior Care Center

The Ron Robinson Senior Care Center, a new service of the San Mateo Medical Center in collaboration with the San Mateo County Health Services Agency, will open January 2004. The Center is designed to meet a growing community need to provide comprehensive services to older adults in San Mateo County, with a particular focus on those at-risk of losing independence due to organic brain or dementia related disorders. The Center will address the needs of these individuals and their families, as well as serve older adults with chronic or complex health issues that tax their current primary care providers. The Center's distinctive multidisciplinary approach is based on the unique capabilities of the Health Services Agency and Medical Center to provide mental health care, older adult social services and patient care medical expertise under one roof.

The Center will offer services in the areas of geriatric and internal medicine, psychiatry, nutrition, optometry and audiology. Core services will be provided at the Medical Center campus in San Mateo, with studies projecting approximately 11,000 outpatient visits and 1,500 inpatient days per year. The Center's program will be phased in over a period of three years, with staffing to be provided by a combination of 26 full-time and part-time County employees, contract providers and temporary staff.

San Mateo Medical Center

The San Mateo Medical Center, under the direction of Nancy Steiger, Chief Executive Officer, includes a 133 bed licensed acute care hospital with an additional 64 bed skilled nursing unit and community health clinics in 12 sites throughout the County. Inpatient Services provides patient care in nursing units and an emergency department with a staff of 263. Skilled Nursing Care Services consists of two nursing units with 72 staff. The Clinics, with a staff of 282, provide a full range of primary care and specialty outpatient services which see a combined 200,000 patient visits annually. The total budget for the Medical Center is $157 million annually. Additionally, the Medical Center has just recently taken over a 280-bed community based skilled nursing facility in the city of Burlingame.

Health Services Agency

The Health Services Agency provides services to protect the public health of all people, ensuring a healthy environment and rapid, compassionate emergency medical response. Under the direction of Margaret Taylor, Director, the Agency provides mental health services, public and environmental health services, adult protective services for vulnerable people/older adults, in-home supportive services, correctional health services and emergency medical services. The Agency operates a $177 million budget with a staff of over 860 permanent employees.

Innovations in Care

The Senior Care Center will meet a growing community need by offering a variety of services to older adults:

Primary Care Clinic: This service will target the County's older adult residents who do not have a regular primary care provider or who have chronic or complex health issues that tax their regular primary care provider because of limited time or resources. Services will be provided in a clinic area offering easy access with a home-like ambiance. The medical team will include a Geriatrician and Internal Medicine Physician, with consultations with a Psychiatrist as needed, and a multidisciplinary team of caregivers.

Geriatric Assessment Clinic: This will be a consultative service provided by a team of healthcare providers with a special expertise in geriatric evaluation. Providers will conduct extensive physical examinations with a full battery of diagnostics. The core team will include a Psychiatrist and Neurologist and provides assessment and care management advice to referring physicians and/or caregivers.

Acute Care for Elderly: This program will use a multidisciplinary team approach to encourage patient independence and mobility while hospitalized, and will provide support for patients and caregivers after discharge. The team will focus on the immediate assessment of the patient's condition and needs, and develop a care plan to minimize incapacitation associated with inpatient care.

Bridge Program: This unit will be lead by a Nurse Practitioner to help patients make a smooth transition from acute hospitalization to home. The team will facilitate the preparation of the home for the patient's return, coordinate medication delivery and compliance, and educate others on home care needs.

House Calls: The focus of this Primary Care Provider and Nurse Practitioner team will be to provide house calls to homebound older adults and nursing home residents with a County relationship.

Adult Day Health Care and All-Inclusive Care programs will be considered for future development.

Medical Director,

Outpatient Clinics

As the Medical Director of Outpatient Services, Dr. Chang oversees the Medical Center's network of primary care services and a full-spectrum of medical and surgical specialty clinics, and continues his practice of medicine one day per week. He graduated from the University of California, San Francisco School of Medicine in 1987, and completed his residency at San Francisco General Hospital, Department of Family Practice. Prior to joining San Mateo Medical Center in 2002, he spent eight years providing primary care in a multi-ethnic, geriatric primary care practice, and five years as Medical Director of Clinical Information Systems in the San Francisco Health Department. He is also Assistant Clinical Professor for the Department of Family and Community Medicine at UCSF School of Medicine. Dr. Chang is multilingual in Spanish/Korean/English and brings energy and commitment to our program.

What the Center offers...

-A unique program with a focus on serving the older adult community

-A program with a multidisciplinary team approach

-A new, welcoming facility staffed by friendly, dedicated professionals

-Opportunities to help others achieve a better quality of life

Mission

To open doors to excellence in healthcare.

Vision

The vision of the San Mateo Medical Center is to be recognized as the best public health hospital and clinic system.

Values

Service: The purpose and focus of all we do is to serve: our patients, our community and each other.

Dignity: We respect each other and those we serve.

Integrity: We are honest and accountable in all that we do.

Innovation: We are proactive and responsive to an ever-changing environment.

Excellence: We aspire to be the best at what we do.

Ideal Candidate

-We seek applicants with an enthusiasm for and dedication to public service. The ideal candidate will possess the following qualities:

-Knowledge of the principles and practices of public administration and program management, including planning, implementation, evaluation and reporting.

-Knowledge of current trends in healthcare policy; laws, codes and regulations governing community healthcare facilities, including hospital accreditation and continuing quality improvement standards.

-Skill to organize, direct, coordinate and evaluate the operations of a program offering inpatient and outpatient healthcare services; ability to work comfortably in new situations.

-Knowledge of funding sources and reimbursement options, particularly Medicare and Medi-Cal health insurance.

-Ability to analyze problems accurately, develop recommendations and take appropriate action to resolve them.

-Ability to act as liaison between senior level management, advisory boards, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.

-Awareness of community resources and public/private services; skill to act as an advocate and spokesperson in the community and organization in support of geriatric or adult healthcare programs and services; ability to build partnerships with others.

-Skill to establish and maintain effective working relationships with other staff, build a cohesive team while appreciating cultural and community diversity, and train staff and coordinate activities of contractors, volunteer groups and staff.

-Skill to prepare complex and detailed written reports, budgets, grants, procedures and contracts.

Qualifications

-Education equivalent to a Bachelor's degree with major coursework in Health or Public Administration.

-Experience equivalent to three years of increasingly responsible administrative work in the management of geriatric or senior social services, support, ambulatory or general administrative services in an accredited healthcare or social services institution.

Recruitment Schedule &

Selection Process

Anyone may apply. San Mateo County and San Mateo County Superior Court employees receive preference points. This recruitment has been extended beyond the original final filing date. Apply immediately. The recruitment is open on a continuous basis and a selection may be made at any time within the process. The final filing date will be posted 5 days in advance in the Employee and Public Services Department of the County.

HOW TO APPLY

San Mateo County is building a diverse work force and encourages applications from candidates who will contribute to our diversity. Please submit a County application packet to:

San Mateo County

Employee and Public Services Department

455 County Center, 1st Floor

Redwood City, CA 94063

Phone: (650) 363-4343

Online application available at: www.co.sanmateo.ca.us

Staff Recruiter: Juanita Nebiolini

Phone: 650-363-4354

Email: jnebiolini@co.sanmateo.ca.us