City of St. Joseph
Claims Technician
SALARY
$14.81 Hourly
$30,806.53 Annually
LOCATION
St. Joseph, MO
JOB TYPE
Full-time
JOB NUMBER
00009
DEPARTMENT
Human Resources
OPENING DATE
10/23/2012
CLOSING DATE
Continuous
SALARY
$14.81 Hourly
$30,806.53 Annually
LOCATION
St. Joseph, MO
JOB TYPE
Full-time
JOB NUMBER
00009
DEPARTMENT
Human Resources
OPENING DATE
10/23/2012
CLOSING DATE
Continuous
Job Summary/Scope
- Job Summary/ScopeAdministers claim processes related to the City’s fully insured and self-insured property/casualty programs. Performs various human resources and risk management duties. No supervisory or budgetary responsibilities.
Examples of Duties & Responsibilities
- Essential Duties and Responsibilities1. RECEIVES incident notifications and CONTACTS claimants, insureds, and involved parties to initiate claim procedures and obtain evidence concerning losses.2. ASSISTS claimants throughout all stages of the claim process. Assistance shall be provided in a timely, polite and professional manner at all times.3. INVESTIGATES property/casualty claims by performing site visits and obtaining related information from various City departments and third party sources.4. DOCUMENTS claim related losses.5. MAINTAINS claim related documents and files.6. COMMUNICATES claim related information with City staff, council, claimants, insurers, adjusters, investigators, attorneys and others as necessary.7. EVALUATES loss data and provides recommendations in consideration of claim payments, funding and reserves.8. CONSULTS with supervisor on unusual situations or severe losses.9. DIRECTS the activities of appraisers, independent adjusters, and other vendors when necessary.10. PRESENTS claim related information and recommendations to appropriate authorities and/or committees involved in the claim process.11. INTERACTS with the public concerning matters of claim procedures and assists with related efforts to provide public education.12. PREPARE and PRESENT claim related statistical reports to interested parties.13. MONITORS and TRACKS all claim related expenses.14. ASSISTS Human Resources staff and performs a variety of human resources duties.Other Duties and Responsibilities
- ASSISTS the Risk Manager with general risk management functions.
- PERFORMS all other related duties as assigned.
Knowledge, Skills & Abililites, Materials & Equipment, Working Environment
- Required (Essential) Knowledge, Skills and Abilities1. Skills in effective oral and written communications.2. Knowledge of city departments and operations or demonstrated ability to learn within six months of employment.3. Ability to operate standard office equipment.4. Must be able to operate a personal computer; familiarity with Windows operating systems and MS Office products.5. Knowledge of insurance claim adjustment practices.6. Skills in detailed observation and documentation of claim related losses.7. Ability to investigate claims and derive logical conclusions.8. Ability to evaluate loss data and perform related calculations.9. Ability to perform statistical analysis.10. Skills in problem solving and facilitating reasonable corrective action.11. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.12. Ability to relate professionally and courteously with the public in potentially volatile situations as well as under normal circumstances.13. Valid driver’s license required.14. Three years or more office experience required.15. Two years prior Property/Casualty claims adjusting experience preferred.16. Knowledge of human resources functions preferred.
Education
- EducationHigh School diploma or equivalent required.
- Employer
- City of St. Joseph
- Phone
-
816-271-4670
- Website
- http://stjoemo.info
- Address
-
1100 Frederick Ave, Room 403
St. Joseph, Missouri, 64501
- Employer
- City of St. Joseph
- Phone
- 816-271-4670
- Website
- http://stjoemo.info
- Address
-
1100 Frederick Ave, Room 403
St. Joseph, Missouri, 64501