Office Assistant II - JA test process

To perform a variety of complex office duties; OR, to assist the general public by directing them to the appropriate person or office unit.

1. Assists the general public in person or on the phone by answering questions, taking complaints, explaining services, policies, procedures and schedules; locates information from county records and provides it to the public as requested.

2. When acting as a receptionist the emphasis is on directing the general public to the appropriate source of information or service.

3. Receives, processes and issues various forms, applications, no¬tices, orders; reviews items for such things as accuracy, completeness, required stamps and signatures; forwards documents to other offices as necessary.

4. Enters data on county records manually or on a computer terminal; sets up and maintains files and filing systems; retrieves information from files or terminal; proofs and corrects work entered; purges files of obsolete or incorrect information.

5. May prepare and type such things as notices, reports, form letters, forms, cards, documents and correspondence.

6. May collect and balance fees; makes change; may prepare bank deposits and remittances.

7. May perform all the duties of subordinate level employees.

8. May act as a lead worker over subordinate level employees.

9. May be required to make county deliveries to other county job sites.

10. Performs related duties as required.

One (1) year of office experience; OR, any equivalent combination of training and/or experience that provides the required know¬ledge and abilities. Accurate typing may be required for some positions. Valid Washington State driver's license may be required for some positions.  Must pass job related tests.

Knowledge of:
• standard office practices and procedures;
• the rules of grammar, spelling, punctuation and word usage;
• basic arithmetic.

   Ability to:
• assist the public in determining what their needs are;
• quickly learn the names, locations and functions of departmental activities;
• communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds;
• type accurately;
• maintain records and prepare related forms, applications, documents, statements and reports;
• learn and retain complex procedures, laws and regulations;
• clearly explain policies, procedures and schedules;
• work with minimum supervision;
• follow oral and written instructions;
• read, interpret and categorize data rapidly and accurately;
• operate standard office equipment such as telephones, keyboards, computers and calculators;
• meet deadlines and cope with interruptions;
• make arithmetic calculations;
• maintain records and prepare required reports.