City of San Diego
Customer Services Representative T44444
$17.89 - $22.35 Hourly
$1,431.20 - $1,788.00 Biweekly
$37,211.20 - $46,488.00 Annually
City of San Diego, CA
Limited, Full Time
T44444
Commission for Arts & Culture - 1412
03/04/2011
Continuous
$17.89 - $22.35 Hourly
$1,431.20 - $1,788.00 Biweekly
$37,211.20 - $46,488.00 Annually
City of San Diego, CA
Limited, Full Time
T44444
Commission for Arts & Culture - 1412
03/04/2011
Continuous
Job Information
Customer Services Representatives perform specialized and complex customer service work in a centralized utilities customer services section; research and resolve billing problems; process new service and service restoration requests; respond to general water customer inquiries and complaints; respond to inquiries from the public regarding the initiation and/or termination of water service; research and resolve billing complaints; take applications for water turn-ons and turn-offs; reconcile and adjust customer accounts; research delinquent accounts; initiate field investigations and explain results to customers; research credit records to determine whether deposits are required or extensions should be granted; verify payment and credit information; perform collection efforts on delinquent accounts; establish payment schedules for delinquent accounts; process bankruptcy dismissals; query and post information to computerized records; explain departmental billing and collection policies and procedures to customers, and perform related work.
Minimum Requirements
EXPERIENCEOne year of full-time clerical experience which
must include a minimum of six months of full-time customer service experience in a centralized customer services section:
: :
:
:
:
:1. As a Customer Service Representative for a water utility agency;
Screening Process
THE SCREENING PROCESS
: will consist of a comprehensive evaluation of the Standard Employment Application for applicable education, experience, and/or training. Applicants that clearly demonstrate meeting the job requirements, as determined by the Personnel Department, will be placed on a one category eligible list established for Customer Services Representative. The eligible list will be used to fill vacancies that occur during the next one year. For each vacancy, the hiring department may choose to contact only those applicants with the most appropriate qualifications for an interview.Supplemental Information
PRE-EMPLOYMENT REQUIREMENTS
: Any employment offer is conditional pending the results of all pre-employment screening processes required for the job, which may include, but are not limited to the following: confirmation of citizenship/legal right to work in the United States; completion of a pre-employment medical review/exam (which may include drug/alcohol testing); reference checks; background investigation; polygraph examination; and a fingerprint check. The fingerprints will be submitted to the California Department of Justice for a conviction record report. All of these processes must be successfully completed before employment begins. NoteMisrepresentation, falsification, or omission of pertinent facts in any step of the screening/selection process may be cause for disqualification or termination of employment. :
- Employer
- City of San Diego
- Phone
-
(619) 236-7241
(619) 889-1292 - Website
- http://www.sandiego.gov/empopp
- Address
-
1200 3rd Ave., Suite 300, MS 51P
San Diego, California, 92101
- Employer
- City of San Diego
- Phone
- (619) 236-7241
- Website
- http://www.sandiego.gov/empopp
- Address
-
1200 3rd Ave., Suite 300, MS 51P
San Diego, California, 92101
- Customer Services Representative T44444 Supplemental Questionnaire
- * QUESTION 1
- How many years of full-time clerical experience do you have?
- * QUESTION 2
- How many months/years of full-time customer service experience in a centralized customer service section do you have?
- * QUESTION 3
- Indicate below how you are meeting the customer service experience requirement. Customer Service functions must be performed as primary job duties.
- * QUESTION 4
- Do you have a typing certificate for 30 wpm or more?
- * Required Question