Executive Assistant

Under direct supervision, performs a variety of specialized and technical assignments related to desktop computer support. Provides quality customer service to all customers. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software. Work with vendors support contacts to resolve technical problems with desktop computing eqipment and software. Work with helpdesk and infrastructure staff to determine and resolve work orders received from clients. Under limited supervision, manages and administers the CDC IT physical assets inventory. Ensures all physical assets are categorized, tagged, and entered into the inventory management database. Also responsible for yearly inventory and equipment disposal.

Education and/or related experience equivalent to graduation from a four-year college and university in Computer Science, Information Systems, Computer Engineering or a related field.  Experience working with and troubleshooting Windows XP & Windows 2000, Microsoft Office including Microsoft Word, Excel, PowerPoint, Access, Outlook 2000, XP & 2003 and computer hardware. A+ Certification is highly recommended, but not required.

The position requires excellent hardware and software support, organizational, analytical and problem solving skills, including the ability to communicate solutions to users at all skill levels.  Excellent documentation skills for recording the history of problem resolutions and product features are also required.  Demonstrated ability to establish effective working relationships with users, vendors, peers, and management.  Ability to independently troubleshoot technical problems is essential. 

Possession of a valid California driver's license, a satisfactory driving record and a reliable insured vehicle are required.  This is a grant-funded position.  Continuation of employment is dependent upon continued funding.

Division management will establish and implement screening criteria to comparatively and fairly evaluate the qualifications of all applicants, based on the application materials submitted and the needs of the Division.  Only those applicants whose qualifications most closely meet the needs of the Division will be invited for an interview appraisal. Those applicants who do not complete the application form may be disqualified.

OPEN UNTIL FILLED.  APPLY IMMEDIATELY, POSITION MAY CLOSE WITHOUT PRIOR NOTICE.

RECRUITMENT NUMBER:                                  10011