Case Manager

The Assisted Housing Division of the Community Development Commission is responsible for the administration of the Housing Choice Voucher (HCV) Program, Section 8. The Commission administers over 21,000 Housing Choice Vouchers for the County of Los Angeles. Under the direction of the Lease Up/Housing Quality Standards Manager, this position will provide direct supervision of five Unit Supervisors and their Program Operations team of the Lease Up and Housing Quality Standards Section Department. The Assistant Manager will monitor production, quality control and data integrity, evaluate procedures, and ensure staff compliance with the Housing Authority’s Administrative Plan and Standard Operating Procedures and HUD regulations. This position will coordinate staff training, and the completion of performance plans, evaluations and other personnel actions. The Assistant Manager will promote open communication with other Departments and Divisions within the Commission; and inform the Department Manager of all internal and external issues pertaining to the public and the program operation and provide guidance to staff. The Assistant Manager will ensure that staff provides professional and comprehensive customer service and disseminates accurate information to the Housing Authority’s clientele. Perform other related duties as assigned. Regular attendance is an essential job function.

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field. Must have a minimum of three years of progressively responsible work experience for a public agency, or related work in the social service or community service field. Must have a minimum of five years of management and supervisory experience. Experience working in a diverse and complex organization. Ability to interpret, apply and enforce the laws and regulations pertaining to the program. Must be able to execute and monitor staff compliance with the Housing Authority’s Administrative Plan and Standard Operating Procedures. Must be able to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with staff; other management, community leaders, auditors, and the public is required. Ability to lead a diverse group toward common goals and direction. Strong organizational skills required in prioritizing multiple tasks, projects and demands required. Possession of a valid California Driver's License, an acceptable driving record, and a reliable insured vehicle are required. Division management will establish and implement screening criteria to comparatively and fairly evaluate the qualifications of all applicants, based on the application materials submitted and the needs of the Division. Only those applicants, whose qualifications most closely meet the needs of the Division, will be invited for an interview appraisal and written exercise. Those applicants who do not complete the application form and supplemental questionnaire may be disqualified.

This questionnaire will assist the Human Resources Office in evaluating your qualifications for the position of Assisted Housing Assistant Manager. Applications submitted without the supplemental questionnaire will not receive further consideration in this recruitment process. Please answer each question on a separate sheet (s) of paper. Please label each page with your name, and the recruitment number in the upper right hand corner. Please paginate using this example (x of x).