Dispatcher

To receive and transmit emergency radio messages and telephone calls; to process requests from field personnel for information; and to perform a variety of administrative duties relative to assigned area of responsibility. Employees independently perform a full range of duties as assigned and receive only occasional instruction or assistance as new or unusual situations arise. Positions at this level are fully aware of the operating procedures and policies of the work unit. This position is distinguished from the Dispatcher Supervisor in that the latter assumes lead supervisory responsibility over dispatching staff.

Essential Functions:

1. Receive incoming emergency calls; decide appropriate needs of situation; dispatch necessary police, fire or other emergency resources according to established procedures.

2. Monitor peripheral radio transmissions and security related devices; relay appropriate information to affected field units.

3. Process requests from field personnel for information including emergency and routine requests for vehicle, driver's license, records and warrants information.

4. Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.

5. Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.

6. Operate a variety of office equipment including a radio console, scanner, computer terminal, typewriter, copy machine and recording equipment.

Marginal Functions:

1. Search suspects.

2. Perform related duties and responsibilities as required.

QUALIFICATIONS

Knowledge of:

Methods and techniques of dispatching emergency calls.

Modern office procedures, methods and equipment including computers.

Principles and procedures of record keeping.

English usage, spelling, grammar and punctuation.

Basic principles of safety dispatching and related codes.

Ability to:

Perform a variety of emergency dispatching functions in an efficient manner.

Learn and interpret pertinent Federal, State and local laws, codes and regulations.

Respond quickly to emergency situations in a calm and effective manner.

Type at a speed necessary for successful job performance.

Perform a variety of general clerical duties including maintaining records and preparing reports.

Operate a variety of emergency dispatching equipment in an effective manner.

Work independently in the absence of supervision.

Understand and follow oral and written instructions.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties.

Maintain mental capacity which allows for effective interaction and communication with others.

Maintain physical condition appropriate to the performance of assigned duties and responsibilities.