Customer Services Technician 1

Full performance level in the billing field requiring considerable knowledge of billing procedures in the solid waste and water/sewer areas; under general supervision, prepares billing and back up data and responds to customers' questions.

Audits and analyzes meter data, making billing corrections as necessary, such as computing adjustments and record fields, removing penalties, reactivating finaled accounts and processing inactive accounts; validates current meter reads for billing purposes; interprets data to resolve billing problems.
Establishes, changes or deletes information necessary to define a meter inventory record using various transaction codes and enters this information into meter books and CRT terminal.

Equivalent to high school diploma; one (1) year of office experience including billing procedures or bookkeeping.