COMMUNICATIONS DISPATCHER II (OPEN)



Job Details

COMMUNICATIONS DISPATCHER II (OPEN)
Employer

County of San Mateo

Salary

$52,320.05 - $65,405.26 Annually

Location

Redwood City, CA

Job Type

Full-Time

Job Number

V048I

Department

All Departments

Opening Date

08/01/2003

Description

If you are currently an experienced public safety dispatcher, we want you! Please note: THIS IS NOT AN ENTRY LEVEL/TRAINEE POSITION. What makes us the best? We offer progressive training programs for our in-service personnel, a remodeled communications center with ergonomically correct furnishings, team based shifts from a dispatcher-developed schedule, a state of the art PRC CAD System for Fire, EMS and Law Enforcement and Law Enforcement "Tactical Dispatch" and Fire "Incident Dispatch" programs.

Qualifications

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a calltaker, communications dispatcher or related position with a public safety agency within the last three years.

Knowledge of: English language, spelling, grammar and punctuation; customer service and interpersonal communications principles; computer operation and use in office and Communications Center environments; basic principles in communicating by means of face-to-face contact, telephone and/or data terminals; public safety entities who provide emergency services within San Mateo County; and various resources within the County in order to provide referrals to the public and public safety agencies.

Skill/Ability to: Speak, read and write English clearly; communicate clearly and concisely, in English, both orally and in writing; operate various types of communications equipment including public safety telephone and data terminals and other related technologies; read and interpret various mapping devices and relaying pertinent information; work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations; prioritize and determine an appropriate course of action based on a given set of circumstances; perform multiple tasks simultaneously; listen, understand and relay information via radio, telephone and in person; remain calm and controlled under stressful periods while projecting a professional demeanor; establish and maintain positive and courteous working relationships with customers, the community and co-workers; participate in Communications Center teamwork while maintaining assigned job responsibilities and duties; anticipate and adapt to fluctuating workloads in the Communications Center; communicate and receive feedback and opinions to affect change; access and refer to information using available resources; read, interpret, understand and follow written and oral instructions and/or information; remain seated for long periods of time; read standard text/data on electronic screen or computer terminal, teletype printouts and variety of maps; and hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations.

Other Requirements: Must successfully complete a pre-employment medical examination and be subject to polygraph testing. No recent drug use; good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Must be willing to work day, swing, graveyard and rotating shifts, holidays and weekends.

Application/Examination

Anyone may apply. This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the Employee and Public Services Department of the County. A supplemental application form must be submitted in addition to our regular County employment application. You may apply online at www.co.sanmateo.ca.us or telephone (650) 363-4343 for an application packet. The examination process will consist of a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other exams. Subsequent phases of the selection process include a background investigation, psychological evaluation, polygraph test and medical examination. Qualified applicants will be notified of the date, time and place of the tests. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Analyst: Dina Scopesi (080103) (Communications Dispatcher II - V048)

01
PLEASE NOTE, THIS IS NOT AN ENTRY-LEVEL/TRAINEE POSITION. Recent, direct and relevant experience is required. Indicate the number of years of experience you have working with the following systems AND the dates the experience was acquired. If you do not have any experience in a given area, please indicate "NA" for "Not Applicable": 1) CAD (Computer-Aided Dispatching); 2) CLETS (California Law Enforcement Telecommunications Systems); 3) EMD (Emergency Medical Dispatching); 4) Applicable Fire/EMS Certifications; 5) Enhanced 911 operations; and 6) other experience you feel qualifies you for this position.
02
Describe your experience, education and training as it applies to the position of Communications Dispatcher II.
03
A) How do you maintain a positive and professional demeanor while on the job? B) Give one specific work-related example that best demonstrates your ability to maintain a positive and professional demeanor while experiencing stress or pressure on the job.
04
The County has an employee referral program whereby current employees who refer successful applicants for employment are recognized monetarily. Were you referred to this position by a current San Mateo County employee?
  • Yes
  • No
05
If you answered "YES" to the previous question, please give us the name of the person who referred you.

* Required Question

Employer
County of San Mateo
Address
455 County Center

Redwood City, California, 94063-1663
Phone
(650) 363-4343

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