Dispatch Clerk



Job Details

Dispatch Clerk
Employer

County of Calaveras - DO NOT USE

Salary

$34,652.80 - $42,140.80 Annually

Location

Government Center, CA

Job Type

Full Time Regular - Benefited

Job Number

33-05

Department

Sheriff's Department

Division

Dispatch - Communications

Opening Date

05/18/2009

Closing Date

Continuous

Description

Under general supervision, to receive and transmit radio and telephone communications in the Sheriffs Department via the County’s 911 dispatch center; receive/process all emergency calls within the county; dispatch law enforcement and non-fire personnel and equipment as needed; perform a variety of clerical/stenographic duties; and does related work as required.

Examples of Duties

• Receive emergency calls from the public requesting sheriff, police, fire, medical, or other emergency service. • Determine nature and location of emergency. • Determine priorities and dispatch sheriff, police, ambulance or other emergency units as necessary and in accordance with established procedures including utilization of EMD to give pre-arrival instructions on medical calls including CPR and basic first aid. • Receive and process 9-I-I emergency calls. • Maintain contact with all units on assignment; monitor status and location of sheriff, police, and ambulance units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems. • Receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data. • Monitor and assist numerous other departments within the county including District Attorney’s Office, Probation Department, Road Department, Child Protective Services, Park Rangers, and Animal Control. Runs law enforcement communications equipment, including NCIC computer. • Assigns case numbers and maintains daily logs; maintains various files. • Checks files for required information. • Appears in court as witness for departmental actions related to dispatch/responder matters. • Maintains records for emergency disaster plans, updating manuals and OES policy references as required. • Types, sorts and files a variety of materials. • Prepares reports/departmental logs. • Performs other related duties as required.

Minimum Qualifications

Knowledge of: Terminology and codes used in law enforcement, medical, fire and related emergency radio and telephone communications. County and city road systems, geography and areas of residential and commercial development. English usage, including proper use of vocabulary terms, spelling, grammar and punctuation. Skill and Ability to: Learn radio, telephone, dispatching skills and codes; speak clearly, distinctly and pleasantly; understand and follow written/oral directions; receive and transmit information in a professional manner; deal effectively with those who may be emotionally distraught; transmit information accurately and efficiently both orally and in writing; work calmly and effectively in a variety of situations; establish and main effective working relationships with others; learn law enforcement procedures and terms quickly. Successfully complete series of POST courses related to job requirements; and deal effectively and courteously with the general public. Assess and prioritize to determine appropriate response levels for law enforcement, medical, fire and other emergency situations. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Apply departmental and other procedures and policies to dispatching situations. Attend to multiple activities and sources of input simultaneously. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry, or difficult to understand. Remain calm and make rapid and sound independent judgment in stressful emergency situations. Communicate tactfully and effectively with the public, public safety personnel and others, including clear enunciation. TRAINING AND EXPERIENCE: Equivalent to graduation from high school and one (1) year of responsible experience dealing with the general public. SPECIAL REQUIREMENTS: Possession of a valid California driver’s license. Willingness and availability to work variable shifts, including nights, weekends and holidays. Successfully attend and complete courses of instruction as required by departmental policies, inclusive of 120 hours of Basic Dispatching and 40 hours Emergency Medical Dispatch training.

The County of Calaveras offers a comprehensive benefits package including vacation, holiday and sick leave pay as well as medical, dental, vision, life and long-term disability insurance.

Medical Coverage:
Blue Cross—PPO Plan
80/20 Plan
$20 co-pay
$500 individual deductible or $1000 Family
Max out of pocket for individual $3,000
Max out of pocket for Family $6,000
Life time Maximum is $2,000,000

Delta Dental:
No deductible
Max benefit paid per Calendar year $2,500
Does not cover the orthodontist.

VSP—Vision Service Plan:
Exam covered in full every 12 months
Lenses covered in full every 12 months
Frames covered every 24 months
$10 co-pay

Cash In Lieu:
Employees may opt out of medical coverage and still elect dental and vision at no cost. You must supply proof of coverage to receive $250 per month. You must re-enroll in cash in lieu during our annual open enrollment period.

Calaveras County Does not participate in Social Security

CALPERS - ALL BARGAINING UNITS – 2% at 55
(Except DSA)

County Contribution…………………......…12.33%
County Paid employee contribution…...7.00%
Total contribution……………………....…..19.33%

A contribution of 19.33% based on your calculated income will be paid to PERS by the County. You must be an active member of PERS for five years in order to be vested. If any employee leaves before they are vested the employee has the option to cash out the employee portion contributed by the County or leave it in their PERS account. Qualifying retirees are eligible to receive a lifetime pension, which at 55, would be equal to 2% of your highest annual pay multiplied by your years of service.

DEFERRED COMPENSATION
The County offers a 457 Government plan. Employees can contribute up to $16,500 annually (based on percentage of income) to this deferred compensation plan (Pre-Tax). The County currently has the following three companies:
• Hartford
• ICMA
• Nationwide

Participating employees will receive a County paid match of up to $25 a month.

SECTION 125 CAFETERIA PLAN
The County offers a voluntary Section 125 plan to its employees, inclusive. Employees may sign up for the flexible spending accounts during new hire orientation, open enrollment, or wait to meet with the EBS representative.

Pre-Tax Flexible Spending: Medical Reimbursement – Max contribution of $3,500 annually
Pre-Tax Flexible Spending: Dependent Care Account – Max contribution of $5,000 annually

Additional insurance is available through the Section 125 plan and may be purchased from an EBS representative during open enrollment or by appointment when they are on-site.
Heart & Stroke Insurance, Cancer Insurance, Accident Insurance
Universal Life Insurance, Short Term Disability Insurance

Vacation days:
Date of hire through three complete years of continuous employment=80 hours per year.
3 complete years through 10 years = 120 hours per year
10 years+ = 160 per year
Max accumulation of 320 hours
After 6 months you can take your first week.

Holidays:
13 paid holidays per year.

Life Insurance: $50,000.00 County paid (including Sheriff’s Management).

Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling.

Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted. Merit increases may be granted annually thereafter to the top step.

Probation Period: New employees remain in a probationary status for one year.

Longevity Incentives @ 2.5% for each of the following:
5.5 years (if hired before March 28, 2005)
6 years * 10 years * 15 years * 20 years * 25 years

01
Do you possess a High School Diploma or equivalent GED
  • Yes
  • No
02
Do you possess a valid California Driver's License?
  • Yes
  • No
03
Please list your Dispatch experience and any certificates you have received?
04
Describe your experience dealing with general public?
05
How many years of this general public experience do you have?
  • 0-1 years
  • 1-2 years
  • 2-3 years
  • 3+ years
06
Indicate from the list below, how many words per minute you type:
  • Not Sure
  • 30-39 wpm
  • 40-45 wpm
  • 46-50 wpm
  • 50+ wpm
07
Do you have terminology of codes used in law enforcement, medical, fire and related emergency radio and telephone communications?
  • Yes
  • No
08
Are you willing and available to work variable shifts including nights, weekends and holidays?
  • Yes
  • No

* Required Question

Employer
County of Calaveras - DO NOT USE
Address
891 Mountain Ranch Road

San Andreas, California, 95249
Phone
209-754-6305
209-754-6303

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