Employee Relations Manager

Apply principles of psychology to human resources, administration, management, sales, and marketing problems. Activities may include policy planning; employee testing and selection, training and development; and organizational development and analysis. May work with management to organize the work setting to improve worker productivity.
 

• Formulate and implement training programs, applying principles of learning and individual differences.
• Conduct research studies of physical work environments, organizational structures, communication systems, group interactions, morale, and motivation to assess organizational functioning.
• Conduct presentations on research findings for clients and at research meetings.
• Provide expert testimony in employment lawsuits.
• Study consumers' reactions to new products and package designs, and to advertising efforts, using surveys and tests.
• Review research literature to remain current on psychological science issues.
• Develop interview techniques, rating scales, and psychological tests used to assess skills, abilities, and interests for the purpose of employee selection, placement, and promotion.
• Conduct individual assessments, including interpreting measures and providing feedback for selection, placement, and promotion.
• Write articles, white papers, and reports to share research findings and educate others.
• Develop new business by contacting potential clients, making sales presentations, and writing proposals.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Technology used:

Analytical or scientific software — Scientific Software International TESTFACT; SPSS software; Winsteps

Document management software — Adobe Systems Adobe Acrobat software

Electronic mail software — Microsoft Outlook

Spreadsheet software — Microsoft Excel