Metro Communications Operator



Job Details

Metro Communications Operator
Employer

Sioux Falls (SD)

Salary

$25.98 - $30.00 Hourly

Location

Sioux Falls, SD

Job Type

Full-Time

Job Number

202400001

Department

Fire Rescue

Division

Metro

Opening Date

04/24/2024

Job Summary

Perform technical work using computer and communication technology in the receipt and transmission of public safety emergency dispatch services with established protocols.

Job Responsibilities

  1. Answer emergency and non-emergency calls, determine and prioritize the level and type of response necessary, coordinate and relay information on all public safety requests.

  2. Dispatch responders: monitor and maintain status and location of responder units.

  3. Process NCIC data, conduct queries, perform data entry duties at the request of law enforcement personnel.

  4. Process medical calls utilizing Medical Priority Dispatch (MPDS) and Emergency Medical Dispatch (EMD) protocols.

  5. Prepare and maintain accurate records and logs of all radio transmissions, telephone calls, resource files, and information systems.

  6. Operate electronic telephone, radio, and computer equipment in the processing and updating of information utilizing various database systems.

  7. Serve as a relevant member of the team: participate actively in meetings; provide pertinent program feedback; make recommendations for improvement when identified; collaborate and/or innovate to identify and recommend new opportunities, policies and/or procedures; identify and address barriers to ensure success; mentor and support peers to be successful.

  8. Perform tactical dispatch and/or training responsibilities as assigned.

  9. Perform other such duties and functions as are necessary or incidental to the proper performance of this position.

Minimum Qualifications

  • Must be eligible for certification under the South Dakota Law Enforcement Officers Standards and Training Commission.

  • Must be a United States citizen.

  • Applicants must be at least 18 years of age at time of interview.

  • Graduation from high school or GED certification, or any such combination of education, experience, and training as may be acceptable to the hiring authority.

  • Has not unlawfully used any prescribed drug, controlled substance, or marijuana within one year before the time of application for certification.

  • Must have no convictions of any crime by any state or federal government punishable by imprisonment in a federal or state penitentiary.

  • Applicants must pass all phases of the hiring process designated by the Rules of the Civil Service Board.

Supplemental Information

  • Ability to rapidly acquire working knowledge of approved principles, practices, and procedures of communication dispatch work.

  • Ability to learn, apply and maintain EMD/MPDS protocols.

  • Excellent verbal and written communication skills.

  • Ability to pass and maintain keyboarding skills per testing guidelines.

  • Ability to speak clearly and concisely over the radio and telephone.

  • Ability to prioritize and multi-task.

  • Ability to make sound decisions using all available information.

  • Ability to accomplish tasks while working under stress.

  • Ability to read maps.

  • Ability to develop and maintain cooperative working relationships with co-workers and customers.

  • Ability to maintain the quality of work and the confidentiality and integrity of the Metro Communications team.

The City of Sioux Falls takes pride in being an Employer of Choice including our Culture, Values, and Compensation and Benefits. Apply today to become part of ONE Team and help us take care of today for a better tomorrow!
 

  • Competitive salary with other public and industry positions, including step advancements.
  • The City participates in the South Dakota Retirement System. Employees receive a 6% match. Additionally, employees may choose to enroll in a Deferred Compensation Plan.
  • Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family.
  • 11 paid holidays and 2 personal leave days each calendar year.
  • New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
  • Sick leave accrues over 96 hours per year.

01

This position involves shift work. Your work week will be 5 consecutive working days followed by 2 consecutive days off; because we are open 24 hours a day, 365 days a year, understand your 5 working days could easily fall on nights, weekends and holidays.

Currently, shifts for 2024 are:
6am-2pm;
2pm-10pm;
10pm-6am;

We cannot guarantee a single/particular shift to any applicant. All shifts are bid by seniority.

You must be willing and able to work any of the shifts noted above, and must be able to accept any rotation of 5 working days during the week.

Are you willing and able to accept any shift with any 5 consecutive working days within a week, including working nights, weekends, and holidays?

  • Yes
  • No

* Required Question

Employer
Sioux Falls (SD)
Address
224 W 9th St

Sioux Falls, South Dakota, 57104-6407

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